Question 1

How long have you been in business ?

Accepted Answer

Since 2014. And still loving every bit of it!

Question 2

What logistics do you need?

Accepted Answer

Kindly arrange a table of about a metre long with two chairs, near power point, preferably with table cloth. The Internet access is great to have, but in the end that the venue has no WiFi, we will provide our own. That's it.
 
We can work with very tiny spaces too. Just a space to print out pictures, and our staff can go around to distribute the prints.

Question 3

Do you have a backdrop ?

Accepted Answer

Our packages do not come with backdrop. We can recommend external vendors should you need backdrop services.

Question 4

How does Instagram live feeds work?

Accepted Answer

It works via an URL, so all you need is a laptop with the Internet and working browser like Chrome. You can use the same laptop as the one you will use for your childhood montage or video. We will set it up for you when we arrive and takes only a minute.

Question 5

How long do you need to set up?

Accepted Answer

Roughly 30 minutes

Question 6

How does the booth look like?

Accepted Answer

View pictures here.

Question 7

How many staffs will be at my wedding ?

Accepted Answer

Each event has 1 photographer and 3 staffs. One staff is stationed at the booth to process the prints, another helps to answer eqnuiry and distribute the prints, and one to assist the photographer.
 
More than enough for 300 to 400 pax event! Service is everything to us because we want to make sure guests have a smooth and enjoyable experience with us.

Question 8

What time will you arrive to set up?

Accepted Answer

We will arrive 30min before to set up and start the service on time.

Question 9

Does the package hours include set up time?

Accepted Answer

Package hours exclude set up and tear down time because what you pay for is what you get! For example, if you purchase 3 hours package, and you want the service to be from 7pm to 10pm, we will arrive around 6.30pm to set up, and ends only at 10pm. We will only tear down after 10pm.

Question 10

Do we need to provide meals for your team?

Accepted Answer

Food is greatly appreciated. Thank you!

Question 11

How do I print pictures from my mobile device at the event?

Accepted Answer

Take a picture, post on Instagram with the event's hashtag, and make sure your profile is a public account.

Question 12

I do not have Instagram. How do I get my pictures printed?

Accepted Answer

Approach our roving photographer. He or she will take photos for you and get the pictures printed. It's that simple!

Question 13

Where can I view all the pictures from the event?

Accepted Answer

Go to Instagram, and type the event's hashtag, and you can view the pictures taken by our photographer, and also the pictures and videos posted by the guests from the event.

Question 14

Can I get the soft copies of my picture? - Guest

Accepted Answer

We usually encourage guest to go onto Instagram to view their pictures. Alternatively, you can get the digital file from the couple after we have sent them.

Question 15

Can you post the pictures on our Instagram account instead?

Accepted Answer

Sure. Set it up for us and we're ready to go. Just make sure that your account is created at least 14 days before the event day.

Frequently asked questions